Chiswick Clinic

Privacy Policy

At Chiswick Clinic, we are fully committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR).

This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, interact with us, or use our services. It also outlines your rights and how you can exercise them.

By using our website, you agree to the terms outlined in this Policy. We may update this Policy periodically, so we encourage you to check it regularly.

Who We Are

We are Chiswick Clinic, a private medical clinic in West London dedicated to:

  • Saving lives through early melanoma detection in our Mole Clinic
  • Alleviating skin symptoms at our Dermatology Clinic
  • Rejuvenating appearance at our Aesthetic Clinic
  • Providing relaxing and rejuvenating experiences through our Beauty Treatments

Chiswick Clinic is the trading name of Dermatic Ltd (Company Number: 08475464).
Registered address: GFF 46 Stamford Brook Road, London W6 0XL
Clinic address: 5 Chardin Road, London W4 1RJ
Phone: +44 757 211 0677

How We Collect Information

We collect personal data when you:

  • Visit our website and browse pages
  • Contact us through web forms, email, or phone
  • Register for updates or newsletters
  • Book consultations or treatments online or via phone
  • Provide information during appointments or events

Types of Information We Collect

Depending on your interaction with us, we may collect:

  • Full name, date of birth, address, phone number, and email
  • IP address and website usage data
  • Health information (if relevant for consultation or treatment)
  • Payment details (handled securely through trusted processors)
  • Communications preferences and feedback

We do not collect any special categories of personal data unless it is directly necessary for your medical treatment and provided with your explicit consent.

How We Use Your Information

We may use your personal information to:

  • Provide medical and aesthetic services you’ve requested
  • Communicate important service updates or appointment reminders
  • Send newsletters or marketing material (if consented)
  • Respond to queries and manage customer service
  • Maintain accurate medical records
  • Improve our website, services, and patient experience
  • Meet legal and regulatory requirements

We never sell or rent your data to third parties.

Legal Basis for Processing

We only process your data when we have a legal basis to do so. These may include:

  • Your explicit consent
  • Performance of a contract (e.g. booking or treatment)
  • Compliance with legal obligations (e.g. medical recordkeeping)
  • Our legitimate interest in improving services, provided your rights are not overridden

Who Has Access to Your Data

We restrict access to your data to authorised staff and healthcare professionals on a need-to-know basis. We do not share your data with third parties unless:

  • You give consent
  • It is necessary for your care or treatment (e.g. referrals)
  • We are legally obliged (e.g. court order, law enforcement)
  • It is handled by a trusted processor (e.g. online booking system, email platform) under a written contract with strict data protection terms

Data Storage and Retention

Your personal data is stored securely, whether electronically or in hard copy, in compliance with UK data protection laws.

We retain:

  • Medical records: at least 8 years (or longer if required)
  • Contact data for marketing: until you withdraw consent or request deletion
  • Website usage data: typically anonymised and stored for analytical purposes

Your Rights

You have the right to:

  • Access the data we hold about you
  • Correct inaccuracies
  • Withdraw consent at any time
  • Object to processing (in some cases)
  • Request erasure (“right to be forgotten”)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact: contact@chiswickclinic.com

Cookies

Our website uses cookies to:

  • Improve your browsing experience
  • Track anonymised site usage
  • Save your preferences

You can disable cookies in your browser settings. Please note this may affect the functionality of the site.

Profiling and Analytics

We may use website analytics or session recording tools (e.g. SessionCam) to understand user behaviour and improve site usability. This data is anonymised and used for internal purposes only.

We do not use automated decision-making that could affect you legally or significantly.

Children’s Privacy (Under 16)

We do not knowingly collect personal information from individuals under the age of 16 without parental consent. If you are under 16, please obtain your parent or guardian’s permission before providing any personal data.

International Transfers

All data is stored and processed within the UK or EU. We do not transfer your personal information outside of the UK/EU unless explicitly stated and only where adequate protection measures are in place.

Website Security

We take appropriate technical and organisational precautions to prevent the loss, misuse or alteration of your personal data. However, no transmission over the Internet is 100% secure. You are responsible for keeping any passwords confidential.

Third-Party Links

Our website may contain links to other websites. This privacy policy applies only to our site. We are not responsible for the content or privacy practices of other websites.

Changes to This Policy

We review and update this policy regularly. The latest update was in April 2025. Future updates will be posted on this page.

Contact Us

For any privacy-related questions or concerns, please contact:
📧 contact@chiswickclinic.com
📞 +44 757 211 0677
📩 GFF 46 Stamford Brook Road, London W6 0XL